Our Policies

This page last updated 1 September 2016

ENT Kent Partnership

Guiding Principles

• Treat our patients as we would like our own family to be treated – “do as
  you would be done by”
• Honest and open practice – “honesty is the best policy”
• Listen carefully, understand your worries
• Tell you if we cannot help, and refer you to someone who can

Informed Consent

• Comply fully with the standards of the General Medical Council
• Explain things clearly and check you understand
• Routinely send copies of all clinical letters to you

Medical Records

• Keep your medical records secure and confidential
• Comply fully with the requirements of the UK Data Protection Act

Financial

• Quotations for our fees on request
• Estimates of total cost on request
• Accurate timely accounts

Website Content

• Medical information provided to support, not replace, individual
  consultation and advice
• Continually improved and updated

Website Privacy

• We use Google Analytics to analyze the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en
• No cookies
• Personal data from feedback forms not shared with anyone else
• No external sponsorship, site funded by ourselves
• No advertising or paid-for links of any kind