ENT Kent Partnership

Comments from patients and parents received by Mrs Sylvia Fairley, Practice Manager

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efficient, friendly and thorough service

I would just like to say thank you for such an efficient, friendly and thorough service. I could not have asked for more. I said to you husband, that if everyone was as efficient as you, this country would be a better place! Great service! Mrs C, Kent

explained things

Thank you for the copies of your husband’s report and hearing tests and for your personal note, what a lovely service. I do appreciate the way your husband explained things in a manner that was easy to understand. Mrs L, Kent

so much better

I really can’t thank Mr Fairley enough for the instructions on the website. They are so much better than the basic information I was given originally … I am almost there with the vertigo and have followed the routine as per the instructions on the website. Its amazing how quickly they work once you get a routine and stick to it. I am hoping to be back at work on Wednesday as I have had 2 weeks off to sort out the vertigo and it seems to have worked. Again, many thanks to Mr Fairley. I certainly wouldn’t have progressed so quickly without his instructions. Mrs R, Canterbury

easy to understand

Your website was wonderful and very easy to understand. I loved the way it showed how to put in the ear drops. I have read all different kinds of literature and read all kinds of information on the internet- I really understood very clearly about Glue ear and treatments with the grommets. Thank you so much – from a parent who has had to do lots of research. Mrs C, Maryland USA

kind and helpful

I just want to thank you very much for letting me know my histology results so promptly. I am obviously very much relieved as you can imagine. I would also just like to say that I much appreciated our little chat prior to my second exam, you were so kind and helpful, it made a difference. Mrs M, Kent

support and professional expertise

I would like to thank you for your continued support and professional expertise in helping me to breathe properly. Mrs G, Kent

I can’t recommend you enough

Just wanted to say thank you to you and Mr Fairley for mending my ear. I am amazed how Mr Fairley knows exactly the medication etc. Much appreciated. I can’t recommend you enough – you are both magnificent, thanks. Mrs K, Spain

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